How do I purchase an OPHEN Membership?

Individual memberships must be purchased on the OPHEN website. We only accept online payments by credit card. The $50 annual membership fee is a subscription that gives you access to the Member Lounge. Here you will have access to the Evaluator’s Forum, our Microsoft Teams site and exclusive professional development opportunities.

Access is valid for a full year and will be automatically renewed after 12 months. Unfortunately, auto-renewal is a mandatory setting on our membership management platform.

How does this work if my employer pays for my membership with a corporate credit card?

It is strongly recommended that a personal credit card is used and that the employer provides reimbursement. This will avoid automatic renewals being processed and charged to your employer after an employee changes roles or organizations.

If you must use a corporate credit card, please ensure the corporate credit card information is deleted from your account once the receipt for payment is received. You will then re-enter a credit card in 12 months when you receive an email saying that your membership subscription is trying to auto-renew.

Please note that only the account holder can delete credit card information. This cannot be done by the OPHEN administrator.

How do I delete the credit card information?

It is recommended to delete your credit card information from your profile after you have purchased your subscription (i.e., your annual membership) to avoid the system auto-renewing your membership and charging the credit card on file, which is problematic when people change roles or organizations.

To delete your credit card information:

• Go to ophen.ca

• Sign in to the Member’s Lounge (if prompted)

• Click on MY ACCOUNT

• Click on MANAGE SUBSCRIPTION

• You may need to click “Back” until you get to a page that says “Hi [Your Name]” at the top

• In the list, click PAYMENT

• Click on the saved payment method

• Click on DELETE PAYMENT METHOD.

DO NOT CLICK the words “Cancel Subscription” in red font unless you want to completely cancel your OPHEN subscription (i.e., your annual membership).

Do I get an email reminder for when my account is set to auto-renew?

Yes. After receiving this email, you can:

• Let your subscription auto-renew if you have a saved payment method (credit card) on file;

• Add a payment method if there is no credit card information saved in your profile;

• Allow your subscription to auto-cancel by not adding a payment method; or

• Cancel your subscription by clicking “CANCEL SUBSCRIPTION”.

What if I change employers or go on leave? How do I change my email address?

If this occurs, please email us at communications@ophen.ca.

Can I cancel my OPHEN membership?

Yes, you can cancel your subscription (membership) at any time. However, once you cancel your subscription, you will no longer have access to the Member’s Lounge – even if you cancel before your 12-month membership runs out. Unfortunately, we cannot provide refunds for memberships used for part of the year.

To cancel your membership subscription, sign in to the Member’s Lounge and from its navigation menu, click on ACCOUNT > MEMBERSHIPS > OPHEN MEMBER’S LOUNGE > MANAGE SUBSCRIPTION > CANCEL SUBSCRIPTION.